At GenieCall, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, platform, and services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company details, and other contact information you provide.
- Usage Data: Call logs, call duration, interaction data, feature usage, IP address, browser type, and device information.
- Communication Data: Information shared during customer support interactions or service inquiries.
How We Use Your Information
We use your information to:
- Provide, operate, and improve GenieCall services
- Set up and manage user accounts
- Process requests, inquiries, and support tickets
- Improve call quality, performance, and AI accuracy
- Send service-related updates, notifications, and important information
- Ensure security, prevent fraud, and comply with legal obligations
Data Sharing and Disclosure
We do not sell or rent your personal data. Information may be shared only with:
- Trusted service providers who assist in operating our platform
- Legal or regulatory authorities when required by law
- Business partners strictly for service delivery purposes
Data Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online system is completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfill service purposes, legal requirements, or contractual obligations.
Your Rights
You have the right to:
- Access, update, or correct your personal information
- Request deletion of your data (subject to legal obligations)
- Opt out of non-essential communications
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
Changes to This Policy
GenieCall may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
